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Helping Hanz Therapies- Policies & Procedures
TERMS & CONDITIONS
Helping Hanz Therapies (Trading as Helping Hanz)
Services
Helping Hanz Therapies provides therapy services including Cognitive Behavioural Therapy (CBT) and Occupational Therapy for adults, children, and young people. Sessions are either individual, with a parent/ carer (if needed), for parent/ carers, for couples, or groups.
Appointments
All appointments must be booked in advance.
Cancellations require 48 hours’ notice. They can be rearranged free of charge if 48 hours notice is given. Same day cancellations will be charged at half of the session charge. If no notice is given, and you fail to attend the session will be charged at standard rate for session.
Payments
Payment arrangements will be agreed prior to therapy commencing.
Accepted methods: bank transfer / contactless (+1.5% surcharge)
Confidentiality
All services operate under strict confidentiality, except where safeguarding or legal duties apply.
Limitation of Liability
Therapy is provided professionally and ethically, however outcomes cannot be guaranteed.
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SAFEGUARDING POLICY
Helping Hanz Therapies is committed to safeguarding:
• Adults
• Children
• Young people
• Vulnerable individuals
Safeguarding action will be taken when there is concern relating to:
• Abuse
• Neglect
• Exploitation
• Self-harm
• Suicide risk
• Significant vulnerability
Appropriate safeguarding action will be taken in line with UK legislation and professional standards, including referrals to relevant agencies where required.
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CONFIDENTIALITY POLICY
All client information is confidential.
Information will only be shared when:
• There is a risk of harm to the client or others
• Safeguarding responsibilities apply
• Disclosure is required by law
• Consent is provided by the client or parent/guardian
Confidentiality is fundamental to ethical therapeutic practice.
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DATA PROTECTION POLICY
Helping Hanz Therapies is committed to:
• Lawful processing of data
• Secure data storage
• Confidential handling
• GDPR compliance
• Ethical record keeping
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CLINICAL GOVERNANCE STATEMENT
At Helping Hanz Therapies, we are committed to:
• Evidence-based practice
• Ethical care
• Safeguarding
• Risk management
• Professional supervision
• Continuous improvement
• Quality assurance
• Client safety
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EQUALITY & DIVERSITY POLICY
Helping Hanz Therapies, we are committed to:
• Inclusivity
• Non-discrimination
• Accessibility
• Cultural sensitivity
• Respect
• Equal opportunity
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COMPLAINTS POLICY
Helping Hanz Therapies, all complaints will be:
• Taken seriously
• Managed professionally
• Documented appropriately
• Addressed ethically
• Resolved fairly
Concerns should be raised by the client, directly with Helping Hanz Therapies in the first instance. If you are concerned about the therapist's ability to practice safely you can contact HCPC with any concerns, as the regulatory body of registered Occupational Therapists.
ONLINE THERAPY POLICY
Helping Hanz Therapies Online therapy services:
• Use secure platforms (Microsoft Teams)
• Maintain confidentiality
• Follow GDPR compliance
• Require private environments
• Follow safeguarding procedures
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RECORD RETENTION POLICY
At Helping Hanz Therapies records are:
• Stored securely
• Retained in line with legal requirements (7 years since last contact)
• Retained in line with professional guidance
• Destroyed securely when no longer required
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SUPERVISION POLICY
At Helping Hanz Therapies Professional supervision is used to:
• Maintain ethical practice
• Ensure client safety
• Support professional development & to maintain registration to professional bodies.
• Maintain service quality
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RISK MANAGEMENT POLICY
At Helping Hanz Therapies, risk is managed through:
• Risk assessment
• Safety planning
• Safeguarding procedures
• Crisis protocols
• Multi-agency working
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PROFESSIONAL BOUNDARIES POLICY
At Helping Hanz Therapies, we maintain:
• Clear professional roles
• Ethical conduct
• Appropriate communication
• No dual relationships
• Professional integrity